The Best Fluffy Pancakes recipe you will fall in love with. Full of tips and tricks to help you make the best pancakes.
Last updated: August 2026
At Pettan Studio, each Hanko is carefully made to order in Japan based on the specifications provided by the customer.
Because our products are personalised and made specifically for each order, we generally cannot accept returns, exchanges, or cancellations for change of mind. This does not affect any rights you may have under applicable consumer laws, including the Australian Consumer Law.
Made-to-Order & Personalised Products
Our Hanko are individually made and engraved according to the details submitted with your order.
Once production has begun, we are generally unable to accept:
- cancellations
- returns or exchanges due to change of mind
- changes to the engraving or design
- changes to the selected material, shape, size, or other custom options
Please carefully review all information and customisation details before submitting your order.
Customer-Provided Information
Customers are responsible for ensuring that all information submitted with an order is accurate, including names, characters, spelling, engraving details, and other customisation instructions.
If a product has been made correctly according to the information submitted with your order, we cannot generally offer a refund or replacement because of an error in the information provided by the customer.
If you notice an error shortly after placing your order, please contact us as soon as possible at pettan@kackiesjpn.com. If production has not yet begun, we will do our best to accommodate your request, but changes cannot be guaranteed.
Natural Materials
Some Pettan products are made from natural materials, including Hinoki cypress and natural buffalo horn.
Natural variations in colour, grain, pattern, translucency, markings, texture, and appearance are part of the unique character of these materials.
These natural variations are not considered defects, and the product you receive may vary slightly from photographs shown on our website.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered due to an error on our part, please contact us within 7 days of delivery at: pettan@kackiesjpn.com
Please include:
- your order number
- a description of the issue
- clear photographs showing the product and the issue
We will review the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with applicable consumer law.
This 7-day notification period does not limit any rights or remedies you may have under applicable consumer law.
5. Shipping Damage
If your order appears to have been damaged during shipping, please keep the product and its original packaging and contact us as soon as reasonably possible.
Photographs of the product, packaging and shipping label may be required so that we can investigate the issue with the fulfilment or delivery provider.
6. Returns
Please do not send a product back without contacting us first.
If a return is required, we will provide instructions on where and how the product should be returned.
Products returned without prior approval may not be able to be properly identified or processed.
7. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
Processing times after a refund is issued may vary depending on your bank, card issuer, PayPal, or other payment provider.
8. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.
Where you are entitled to a remedy under applicable law, we will provide the remedy required by that law.
9. Contact Us
If you have any questions about a return, refund, damaged item, or order issue, please contact:
Pettan Studio
Melbourne, Victoria, Australia
Email: pettan@kackiesjpn.com