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Last updated: August 2026
Pettan Studio respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we collect, how we use it, and when it may be shared with third parties when you visit or make a purchase from our website.
1. Who We Are
Pettan Studio is an Australian-based online business offering made-to-order Japanese Hanko and related products.
Our website address is:
https://pettan.kackiesjpn.com
For privacy-related enquiries, please contact:
pettan@kackiesjpn.com
2. Information We Collect
When you visit our website, place an order, create an account, or contact us, we may collect information including:
- your name
- billing and shipping address
- email address
- telephone number
- order and purchase details
- information you provide for the customisation of your order
- account information, if you create an account
- IP address, browser information and device information
- information you provide when contacting us
We collect information that is reasonably necessary to process your order, provide customer service, operate our website, and improve our services.
WooCommerce stores information such as products ordered, customer name, email, telephone number, billing/shipping address and payment-method information in the store’s database.
How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- create and customise your Hanko
- arrange payment and shipping
- communicate with you about your order
- provide customer support
- manage returns, refunds or delivery issues
- maintain and secure our website
- prevent fraud or misuse
- comply with legal, tax and regulatory requirements
- improve our products, website and customer experience
We do not sell or trade your personal information.
Payments
Payments may be processed through third-party payment providers such as WooPayments and PayPal.
When you make a payment, information necessary to process the transaction may be provided directly to the relevant payment provider. This may include your name, billing information, contact information, order amount and other information necessary to complete or support the transaction.
We do not directly store your full credit or debit card details.
Payment providers process your information according to their own privacy policies and terms.
WooCommerce specifically recommends disclosing payment-provider data sharing in the store’s Privacy Policy; typical information shared can include name, email, address, phone number and payment identifiers.
Shipping and Fulfilment
Our products are made and fulfilled in Japan.
To prepare and deliver your order, we may provide necessary information to our manufacturers, fulfilment partners, warehouses, postal services, couriers and other delivery providers.
This information may include:
- your name
- shipping address
- telephone number
- email address
- order details
- information required for customs and international delivery
We only provide information reasonably necessary to manufacture, fulfil and deliver your order or resolve delivery-related issues.
International Data Transfers
Pettan Studio is based in Australia, while our products are manufactured and fulfilled in Japan and may be shipped internationally.
As a result, your personal information may be processed or accessed in countries other than the country in which you live, including Australia and Japan.
Third-party payment, website, hosting, fulfilment and delivery providers may also process information in other countries according to their own systems and privacy practices.
Who We Share Your Information With
We may share personal information where reasonably necessary with service providers involved in operating Pettan Studio, including:
- payment processors
- manufacturers and production partners
- fulfilment and warehouse providers
- postal and courier services
- website hosting and e-commerce service providers
- IT and security service providers
- professional advisers where necessary
We may also disclose information where required or authorised by law.
We do not sell customer information to third parties for their own marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate the store and provide essential functionality.
Cookies may be used to:
- maintain your shopping cart
- remember your preferences
- enable account and checkout functionality
- maintain website security
- understand how visitors use our website
- improve website performance and user experience
Some cookies are essential for the website and checkout process to function correctly.
Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may prevent parts of our website, shopping cart or checkout from functioning properly.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, and meeting legal, accounting and tax requirements.
If you create an account, certain account information may be retained while your account remains active.
Information may be deleted or anonymised when it is no longer reasonably required, subject to any legal or record-keeping obligations.
Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Our website and third-party service providers use technical and organisational measures designed to protect customer and transaction information.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you, where applicable.
Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, security or legitimate business purposes.
You may also choose not to provide certain personal information, although this may prevent us from processing an order or providing certain services.
Marketing Communications
If we offer email marketing or promotional communications, we will only send these communications where permitted and in accordance with your preferences.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.
Transactional communications relating to your orders, payments, shipping or customer service are separate from marketing communications and may still be sent where necessary to provide our services.
Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
These third parties operate under their own privacy policies and practices. Pettan Studio is not responsible for the privacy practices of third-party websites or services that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page with the updated date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Pettan Studio
Melbourne, Victoria, Australia
Email: pettan@kackiesjpn.com